Incredibly poor service

[Killieguy24]

I am a virgin mobile customer, who is currently unable to make any payments through the app.

I have no outstanding balances and constantly unable to upgrade.

I have two numbers.

im really fed up

[Reece_MH]

Hi @Killieguy24,

Thanks for posting, and a warm welcome to our Community Forums!

Sorry to hear you're having problems making payments through the app. If you do not have a balance on your account, then you will not be able to make a manual payment until your bill has been generated. If you are concerned about accruing a balance, it may be beneficial to setup a Direct Debit/Standing Order.

In regards to a Mobile upgrade, are you experiencing problems when trying to do so? You can do this online here, or by contacting our Mobile Team on 0345 600 0789.

Cheers,