on 10-12-2021 11:43
I am not receiving incoming calls or texts. Switch was supposed to be completed on 7 December. Anyone help me please. Tried ringing and keep getting fobbed off!!
Answered! Go to Answer
on 10-12-2021 11:54
Thanks for your post and welcome to the Community Forums, Katieanne71,
Sorry to hear that you are not able to get calls or SMS. If the port was to take place on the 7th and you are still having issues with calls/SMS then there may be an error with the porting process. What had the team advised when you called?
Cheers,
Corey C
on 10-12-2021 11:54
Thanks for your post and welcome to the Community Forums, Katieanne71,
Sorry to hear that you are not able to get calls or SMS. If the port was to take place on the 7th and you are still having issues with calls/SMS then there may be an error with the porting process. What had the team advised when you called?
Cheers,
Corey C
on 10-12-2021 12:14
They just keep saying IT will look into it
on 10-12-2021 12:23
Thanks for your reply, Katieanne71,
As it's with IT then we can only wait and allow time for IT to resolve the porting error this usually up to 5-7 days. Apologies.
Cheers,
Corey C