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FormalRS
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Message 1 of 8
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Impossible to pay a missed DD

My DD for my phone handset failed around a month ago.

Since then I have texted the help team near constantly to try and get it paid.

I am deaf so can't call up to make the payment, but this is the only option they are giving me. Somehow, there is no way to pay online, through secure messaging, or through BACS or even cheque.

I have now asked them umpteen times to raise a complaint, and they still haven't done it.

What on earth can I do? 

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Message 2 of 8
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Re: Impossible to pay a missed DD

Hello FormalRS,

 

I am sorry about this, you should be able to do this via your My Virgin Media account.

 

Thanks Joe_F

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FormalRS
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Message 3 of 8
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Re: Impossible to pay a missed DD

It won't let me make the payment online, it only gives the option to pay the airtime plan.

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Re: Impossible to pay a missed DD

Are you trying to pay a mobile or cable bill?

 

Thanks Joe_F

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FormalRS
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Message 5 of 8
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Re: Impossible to pay a missed DD

Mobile, for the phone itself.

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Re: Impossible to pay a missed DD

I see, the loan agreement payment? 

 

Thanks Joe_F

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FormalRS
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Message 7 of 8
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Re: Impossible to pay a missed DD

Yep, right at the start of the OP.

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Re: Impossible to pay a missed DD

I see, apologies there FormalRS, I would recommend using our accessibility options in order to get this done, We cannot do that from here unfortunately. Please see more here virg.in/21IsJ

 

Thanks Joe_F

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