Imessage not verifying

[okhan24]

I have been having issues verifying my imessage and have been constantly contacting apple and they have told me that it is an issue with my carrier and that i need them to check provisioning of text messaging if it is configured correctly. Therefore i need someone in the virgin mobile staff to do this for me as they do not answer on calls and i cannot get through to your live chat.

[TaranGladwell]

Still got issues here. Over a week now. 

[Emily_G]

Thanks for the update TaranGladwell and sorry to hear this.

Did you already go through the Apple diagnostics for this? 

Thanks, Emily.

[enlli]

Not sure how Apple Diagnostics will help with a fault which Virgin have admitted to and are supposidly working on.

Maybe I'm wrong.

[Giggsclifton]

We're still paying full price though for a piece of kit that can't perform some of its most basic functions, due to this ongoing issue. 

[Emily_G]

They have said above that it is a known Apple issue that they are working on.

On our side all we can do to try solve this would be refresh the network profile and offer a SIM replacement but if it's an issue with Apple iMessage this may not fix it. 

Thanks, Emily.

[jolaro]

It’s not an issue with apple as if I put a sim from another provider in my phone it works fine!  Also I didn’t swap phones just took out a sim only contract with you.  If you don’t fix this week, after 2 weeks of waiting, I will request cancellation and revert to my old provider.

[jack0w]

Sorry Emily that’s incorrect. This isn’t an issue with Apple, it’s an issue with Virgin Media. Some people on here using iPhones on a sim only deal and they can’t get it to work on the same phone that worked previously... please look back and read the previous posts.

Ultimately Virgin are responsible for any network faults as the contract is between customers and Virgin. Ofcom clearly states this point.

I would also point out that other SIM cards from other networks work perfectly with iMessage. This IS a Virgin Media problem, that Virgin Media is responsible for fixing

[Stuart-Ponting]

Just to confirm that this is not just 5G related as I have the same issue on a 4G sim card on an Iphone 7 switched over to a Virgin Oomph package with my Broadband 2 months ago, only noticed the problem at the weekend when a friend said my texts were appearing as my icloud address and not my phone number this has been happening for 2 months.

[jack0w]

Thanks for confirming that! I adjusted my post above to reflect that point 

[Emily_G]

It is with our SIM cards but is on the Apple side of things. 

Thanks, Emily.