on 03-05-2022 03:29
Hi I am able to access adult sites but unable to access the actual content and strangely some normal retail sites. I can access other age restricted sites such as gambling & alcohol sales. I have checked that All parental controls are off, this includes on my virgin account, Google account and playstore. I have also checked cookies are allowed, still no joy. Please can someone provide some direction
on 03-05-2022 09:48
Hi Samanthamoor,
Sorry to hear this is happening
Sounds like you have tried everything possible to fix this issue
When you refer to parental controls are you meaning websafe
I can have a look form our side if you like
I will need to ass security with the account holder
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L