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jailan10
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Message 11 of 20
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Re: IMO Go Roaming not working

I tried it with the plus and replacing it with a zero 

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Forum Team (Retired) Ben_N
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Message 12 of 20
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Re: IMO Go Roaming not working

If you're in the EU can you try texting the following number - +44753 301 6422.

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jailan10
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Message 13 of 20
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Re: IMO Go Roaming not working

I’m in the UK at the moment. 

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Forum Team (Retired) Ben_N
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Message 14 of 20
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Re: IMO Go Roaming not working

If you're in the U.K it'd be best to call us on 0345 600 0789 or just 789 from your Virgin Mobile. 

 

Ben_N

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jailan10
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Message 15 of 20
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Re: IMO Go Roaming not working

I don’t have a virgin mobile. And I’ve tried that number and no one seems to understand what I’m talking about. They don’t seem to have any information regarding this mobile broadband device

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Forum Team (Retired) Ben_N
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Message 16 of 20
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Re: IMO Go Roaming not working

When did you get this SIM? 

 

What's included with it? 

 

Thanks

Ben_N

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jailan10
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Message 17 of 20
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Re: IMO Go Roaming not working

I got the Sim in February last year. It’s 1gb data per month. I don’t think the sim is the issue because it works fine in the EU in my other mifi device that I have from 3. However the sim will not work in the EU in the virgin provided IMO GO device (you have sent me 2) it does however work fine in the UK with the virgin sim. I believe it is locked to virgin because my 3 sim won’t work in it in the UK even though I have been told by virgin that it is not locked. That’s not really the issue the issue is I cannot use my virgin sim in the virgin device while abroad. The signal light that normally goes green in the UK stays red. 

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Forum Team (Retired) Ben_N
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Message 18 of 20
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Re: IMO Go Roaming not working

Have you activated the MiFi device with the team for use in the EU on 789? 

 

When did you get the MiFi device?

 

Ben_N

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jailan10
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Message 19 of 20
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Re: IMO Go Roaming not working

I wasn’t aware the device needed activating for the EU. The sim has been activated for roaming. I can’t dial 789 as I don’t have a virgin phone

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Forum Team (Retired) Ben_N
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Message 20 of 20
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Re: IMO Go Roaming not working

I'd advise calling us on 0345 600 0789. 

 

Ben_N

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