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jailan10
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Message 1 of 20
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IMO Go Roaming not working

I have an IMO go on a data only sim and i have never been able to get it working in the EU, If i remove the sim and put it in another device it works fine. i have had the sim replaced ad the IMO replaced. No one on the phone seems to even know this package exists let alone can help. it seems alot of people have this issue. can it be resolved im going away again soon.

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Message 2 of 20
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Re: IMO Go Roaming not working

Hi jailan10

 

What happens when you log into the settings on a device whilst roaming and if error message appears? What device have you tried the SIM card in where it worked. Are there  any lights on the device are flashing and if so what colour is it

 

Kind regards 

Chris 

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jailan10
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Message 3 of 20
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Re: IMO Go Roaming not working

The Wi-fi light is green but the signal light stays red in the settings it just says not connected. It’s been the same in Bulgaria Greece and Lanzarote. I’ve tried the SIM card in my  hauwei device that I have with 3 and it works fine. 

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Re: IMO Go Roaming not working

Have you called previously to activate the SIM for use in the IMO device? 

 

Ben_N

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jailan10
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Message 5 of 20
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Re: IMO Go Roaming not working

The sim works fine in the UK. It also works fine abroad if I use it in my other unlocked MiFi device. However the 2 devices virgin have sent me will not work abroad with the virgin sim 

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Re: IMO Go Roaming not working

I see. Have other sims worked in the MiFi device previously? ^Ben 

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jailan10
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Message 7 of 20
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Re: IMO Go Roaming not working

No sim has ever worked in the device while abroad. The virgin sim works fun in the device while in the UK but no other sim works in the device in the UK 

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Message 8 of 20
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Re: IMO Go Roaming not working

It would be best to contact the team on +44 7953 967 967 and they can take a look into this for you. 

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jailan10
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Message 9 of 20
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Re: IMO Go Roaming not working

It says that number is unavailable

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Message 10 of 20
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Re: IMO Go Roaming not working

Is the plus at the start of the number? 

 

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