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JagNut
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Message 1 of 11
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IMO GO WiFi disappears

In the Summer I got cold called and sold a Virgin IMO GO Mobile Hub for a fairly reasonable price.

I've been trying it out more recently and like others seem to have the situation where the WiFi signal just disappears and the devices disconnect from it. The WiFi network is not visible and you can't reconnect.  It still displays all 3 green lights.

The only option is reboot the IMO GO.  With a little luck the device restarts and with several attempts at manually reconnecting the device might reconnect for a while until it happens all over again.

I've tried the Sim in another phone and appears to hold the phone network connection OK, and I'm fairly convinced there's no problem with the phone network in the IMO GO.  It's purely the IMO GO's ability to maintain a stable WiFi network.

Is there anyting else I can try, like firmware updates etc before I send it back?

Thanks in advance.

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Dodgynic
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Message 2 of 11
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Re: IMO GO WiFi disappears

I’ve spent the last evening setting up mine and have the same problem now, 

 I think Virgin have made a massive mistake selling these units they are terrible and the setup instructions are very poor.

 

 I’m now having connection problems aswell so I’m going to cancel and send it back- dissatisfied customer and they don’t seem to care. 

 

 DO NOT BUY THIS PRODUCT

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Forum Team
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Message 3 of 11
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Re: IMO GO WiFi disappears

Hi JagNut,

 

Thank you for your post. I'm sorry to hear about the issues you've had. 

 

How has the device been since your post?

 

^Martin

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JagNut
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Message 4 of 11
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Re: IMO GO WiFi disappears

Hi Martin, 

The device is the same. Works for a while when initially booted, then WiFi disappears requiring a reboot. Upon becoming visible, takes several attempts to manually connect. 

Any help greatly appreciated. 

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Message 5 of 11
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Re: IMO GO WiFi disappears

How often does the WiFi disappear?

 

^Martin

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JagNut
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Message 6 of 11
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Re: IMO GO WiFi disappears

It will last for anything between 10-30 minutes and then disappear. 

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Message 7 of 11
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Re: IMO GO WiFi disappears

Is the device kept in one location while this happens or moved?

 

^Martin

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JagNut
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Message 8 of 11
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Re: IMO GO WiFi disappears

It's generally static with a constant signal. Tried it in several locations with good strong mobile signals and behaves the same. 

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Message 9 of 11
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Re: IMO GO WiFi disappears

Are you able to go through some diagnostics here to see if this helps? virg.in/phonefix

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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JagNut
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Message 10 of 11
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Re: IMO GO WiFi disappears

It says my device isn't supported... 

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