I’m out of UK & voicemail box is locked. HELP!!!

[Soozieq]

I’m away from UK & my voicemail box is locked. I was asked for a PIN which I have NEVER been asked to set up. I spent the best part of an hour yesterday speaking to one of your staff. Very poor English, lots of background noise & she didn’t know why it happened. I asked if it could be because I was out ok UK & she still didn’t know. Eventually she said she would ‘re-set’ my voicemail, instructed me to turn off my phone for 29mins then switch it on again. When I asked for about the 5th time why it had happened, she cut me off!

I’m now stuck with voicemail messages I can’t access & have more missed calls than messages left so have no way of knowing if they’re personal or business. I will not be back in UK for 5 days & am worried about what they might be. 

Your so called ‘customer service’ is dreadful!

[Zak_M]

Good afternoon @Soozieq 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. 

Just to confirm, you didn't set up a pin before you left the UK? 

Kind regards,

Zak_M

[Soozieq]

 NO!!!

[Soozieq]

 NO I didn’t 

[Zak_M]

Thank you for coming back to me @Soozieq. 

We can get that sorted for you from here. 

I will pop you over a PM so that I can get some account information and we can go from there. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me with that information via PM. 

You will receive a text message with the amended pin. 

Kind regards,

Zak_M