I'm in Guernsey and still have no network connection. Youve tried to fix this many times.
Ten months after new sim and my 8th visit to Guernsey and still no network connection. You've checked all my account settings numerous times and all is intact. I've rebooted and done all the manual network searching numerous times. When I called you in January and said I was visiting Guernsey again in February you told me that finally some ongoing problems with roaming and Guernsey networks had been fixed that very month and it would definitely work this time. It still doesn't work. I can't even call you. I'm beyond sick of the farcical problems your new sim cards have caused. Why can I not connect to any Guernsey networks for ten whole months? Never a problem with my old sim. I will be calling once I return to London to end my contract without recourse.
Re: I'm in Guernsey and still have no network connection. Youve tried to fix this many times.
Hello Katie - do you mean I literally cannot use my phone as a phone when I go to Guernsey? I think I must be misunderstanding you. Please can you clarify - I have been a Virgin customer for some years and was always able to use my phone in Guernsey no problem. It was only when I got a new SIM card in March 2018 that the problem arose. Can you tell me what the problem is? Or are you actually saying that Virgin customers - all of a sudden , with no information provided - can't use their phone at all in Guernsey any more? Other UK phone carriers (O2, BT, etc) have no problems with the Channel Islands. I would never have changed my SIM card with you (when I got a new phone) if I had known this would be the case. But please can you clarify. Thank you.