on 15-01-2022 16:03
Hi,
I cannot call people in Germany or receive calls from them. I am always told that the number is not available. I cannot find any help on the website.
What can I do to fix the issue?
Thank you for your help!
on 16-01-2022 09:51
Hi soeren_T_T
Thanks for posting and welcome to the community. I am sorry to hear you're having issues calling people in Germany. Can you clarify for me;
Kind regards,
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on 16-01-2022 12:47
Hi John_GS,
I have this problem when I call someone from my mobile to a German mobile and a German landline.
Thank you for your help
Kind regards,
Sören
on 16-01-2022 13:11
Thanks for coming back to me. Ok so there are costs involved calling Germany, so this could be caused by a cap you've got on your account for the spend, a bar you may have put on for premium or international calls. Are you aware of anything like this?
Kind regards,
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on 16-01-2022 19:55
I was thinking that these calls were included in one of the roaming packages.
Could you please explain why this suddenly changed as I was able make calls to Germany before without changing my spending cap?
Thank you very much!
Kind regards,
Sören
on 17-01-2022 09:12
Hi Sören,
It's not roaming when you are in the UK, you can view all the mobile monthly charges for calls etc here
Alex_Rm