I am in abroad in India

[Sabina68]

I am in India , my phone has no connection, my number is 447858xxxx and i really need network here because I need to use it to do important things. 

[MOD EDIT: Personal and private information has been removed from this post.]

[Ashleigh_C]

Hi there @Sabina68

Thank you so much for your first post to our community forums and welcome to the team! 

I'm so sorry to hear that you are suffering from a loss of connection. We have edited this post to remove the number as we do not recommend sharing personal information on a public platform. We are also not able to arrange calls but we can help from here. 

When you say you have no service, do you mean you are not able to make calls or is the data not working? 

Thank you. 

[Sabina68]

Hi thanks for your reply. By service I mean the network when I can't make calls and take calls. Thank you 

[Ashleigh_C]

I'm sorry to hear that and thanks for clearing that up. 

I will send you a PM now so we can look into this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thanks again.

[enlli]

In the meanwhile what make and model of phone?

[siva_ch]

I am also facing same issue, please let me know how do I fix this one.

Thanks,

Siva

[Steven_L]

Hey @siva_ch,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having using your phone in India.

Did you activate roaming on your handset before you left the UK?

Regards,

Steven_L

[siva_ch]

No i have not enabled.

[Steven_L]

Thanks for coming back to us @siva_ch. 

Are you able to log into your online account to enable the roaming service?

If you do have access to your online account, please follow the below instructions to activate the services.

Sign in to Your Account
Select the Plans and devices tab
Select the Manage services tab
Turn ON roaming under the Going abroad
Turn OFF international call barring under Call barring.

Please let me know, if this works or not.

Regards,

Steven_L

[siva_ch]

All this settings are enabled, still does not work.

Thanks,

Siva