I am in Greece and since yesterday there is no network connection, emergency calls only.

[Pebbles7]

I have tried turning the phone off and on again; airplane mode on, phone off, phone on, airplane mode off (was suggested by somebody). Tried numerous times to set network (Cosmote) manually.

[Steven_L]

Please let us know if you have any further issues and we can get this looked into further from our side.

Regards

Steven_L

[Hapoyincrete]

As from midnight last night, no connection again!!! Emergency calls only. On both our phones/both Virgin Sims. Please can you sort out with Cosmote or whoever? 

Please don't let it be a 4 week outage again! 🙏.

[Emma_C]

Hi @Hapoyincrete, 

Really sorry you're having issues again. 

Are you able to do a manual network search for me and connect to "Wind Hellas" and see if that works? 

[Hapoyincrete]

No connection to Wind but never have been able to.

Interesting that Greek schools went back online yesterday and at 6pm the National online registration website for vaccinations went live..... coincidence?🤔

[Emma_C]

Could you try rebooting the phone and then trying that again for me? 

It is possible if there is more people using the network that it can have an impact. 

[Hapoyincrete]

Brilliant. I'm connected to Wind now!! How odd? I've just had a message from someone else about 10 miles away and he is now connected to Wind...and it's a good signal. Fingers crossed bit lasts. Thankyou for your prompt help!

[Emma_C]

Awesome, glad that was sorted nice and quickly for you. Let us know if you have any further issues @Hapoyincrete.