Back in April Virgin Mobile Advertised a Huawei p30 Lite smartphone with Free Huawei wireless earphones in black only, once the phone had arrived in the box was a card saying "claim your fancy new Huawei freelace wireless earphones" On the card it says that you can only claim between 23th may to 7th July 2019. So After filling in all the details to claim my earphones , I get an Email saying "The promotion is only open to customer's who pre-ordered their P30 by 4th April" I had ordered mine on the 27th April , the offer was still available till 30th April. PLEASE VIRGIN TEAM CAN SOMEONE HELP ME WITH THIS
Sorry for the trouble you've encountered when trying to redeem the free earphones that should have came with your mobile order. I appreciate the disappointment this will cause & will be happy to try & help further.
I'll send a PM shortly to confirm some details & will look forward to your reply so we can get this sorted.