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TheWazzer
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Message 11 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Teabag, thanks for the update but I don't remember to subscribing to be a Beta Tester.
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TheWazzer
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Message 12 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Yes it probably is Beta Enlli.

Last thing Virgin customer services said today was to do factory reset, really don't want to do that and set it all up again if there will be a fix soon.
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Very Insightful Person
Very Insightful Person
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Message 13 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

I doubt a factory reset will change the firmware on the phone.

Have you manually checked for firmware updates, just in case they have pushed out a correct version?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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TheWazzer
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Message 14 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Hi Enlli,

Yes, a few times a day.

I spoke to Virgin support again who said they have logged the call and the support team will need a few days to look at the problem and then will get back to me. So far all promises of getting back to me and emailing me have not happened. Just really annoying that I have a Virgin contract less than 12mths old and Virgin have broken some functionality of my phone which I use a lot.

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Forum Team
Forum Team
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Message 15 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Hi TheWazzer, 

 

Thank you for your post. 

 

Upon reading into your post and the replies to the thread, this is the first I've seen of this also. 

 

What I will advise here though TheWazzer is we don't release the software updates ourselves. What I can do is send you a private message and take some details from you so we can take a closer look 🙂 

 

Cheers. 

Ryan_N - Forum Team
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TheWazzer
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Message 16 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Ryan,

I have PM'd you the details you require.
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dj0812
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Message 17 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

My mate 20 Pro updated a few days ago as an ota update which downloaded automatically. I now have the same problems as Google pay now does not work as device not certified. 

Have spoken to huawei who have logged it to the development team. 

I have never been a beta tester or rooted the handset (which they asked). They did mention that Virgin had done something. 

Let's hope something can be done. Did try a reset without any luck. 

 

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TheWazzer
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Message 18 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

dj0812,

I'm sorry to say that I'm glad someone else has this exact same problem and that I'm not the only one 🙂

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TheWazzer
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Message 19 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

Just received another update from Virgin 10.0.0.138 which seems to have fixed the problem.

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dj0812
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Message 20 of 20
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Re: Huawei Mate 20 Pro Android 10 just updated

after reading your message this morning, I have installed the Virgin update and as you said, all seems well (for the moment 👍).

Thanks for the heads up.