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How to use your Oomph SIM with an existing Virgin Mobile number

Kev_B
Community Manager (Retired)
Community Manager (Retired)

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

  • If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
  • If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

Kev

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604 REPLIES 604

I have received an ultimate Oomph SIM and would like to transfer my VM number to it.  Could someone help me with that please?

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi SW25, 

 

Thank you for your post and welcome to the forums. 

 

Sorry about this and for any confusion but we don't do Oomph SIM's anymore - have you recently re-contracted? It would be a Volt bundle if you have done. Who is the SIM card with? 

 

Cheers, 

Ryan. 

Sorry for the confusion.  It is an Ultimate Oomph SIM.  I am just setting it up and came across this site about moving my existing VM number to the new SIM.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for the response there, 

With regards to the SIM, we can't transfer from one Virgin number to the other, instead your existing number would need to take over the proposed tariff (in this case Oomph).

Are you still in a contract with your existing number?

Let us know,

Kain

No, I am out of contract with the existing number.

Hi @SW25

 

I'm going to drop you a private message to investigate further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


gainsgang
Joining in

Pls contact me re sim not working 

Hi Gainsgang, 

Thanks for using the forums to get help with your SIM that isn't working. I am sorry if it's been causing some frustration for you!

Could you tell me more about the situation please?

Thanks,

Megan_L

 

Since march 2022 when a “new” sim was sent I’ve not had any access to the internet at home or in most places in leeds 

Ive contacted your colleagues but no one has contacted me

i thought maybe a another new sim would solve it but it didn’t

need internet access rather than Wi-Fi in leeds and at home near where I live

 

help 

Hi Gainsgang, 

Thanks for coming back to me about your SIM issue, I am sorry your area in Leeds seems to be lacking in data signal strength. 

Can I ask if your SIM is working in all other aspects like calling and texting over the Network?

Thanks,

Megan_L