08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 20-04-2021 11:44
Hi Katie,
I've sent my details via PM, just checking you received them.
Regards,
nt_richardson
on 23-04-2021 13:24
Hello
I would like to transfer my existing (out of contract) Virgin mobile number to my Ultimate Oomph Bundle SIM card, which I have just received. Could someone please help?
Thanks
on 23-04-2021 17:03
Hello @eldarsub,
Welcome to the community page, thank you for posting on here 🙂
I would love to help you with this, I will send you a private message so I can arrange everything.
Look forward to your response.
New around here? To find out more about the Community check out our Getting Started guide
on 26-04-2021 21:31
on 27-04-2021 10:24
Hello @AllHair,
Hope you are well.
I am sorry to see it has not been actioned yet for you.
I would love to help you further, I will send you a private message now.
Look forward to your response.
New around here? To find out more about the Community check out our Getting Started guide
on 28-04-2021 19:52
I would like to use my oomph sim with my existing virgin mobile contract
on 29-04-2021 09:33
Hi @DAZZAG72,
Thank you for your post. We're here to help.
Are you midway through your existing Virgin Mobile contract that you're referring to?
Thanks,
on 29-04-2021 09:36
Hi
i am on a rolling 30 day contract for my calls etc and on a 36 month paying for my phone etc
on 29-04-2021 09:51
Hi @DAZZAG72,
Thank you for the prompt response on this.
Are you also looking to cancel the number which the Oomph mobile package is currently attached to?
Thanks,
on 29-04-2021 09:57
Yes please
i want to keep my existing virgin number