How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Ryan_N]

Hi @hicks12, 

Thank you for your post. 

I'm sorry to hear of the experience you've had. I want to put this right and not waste any more of your time. I am going to send you over a private message so I can do this 🙂 

Cheers. 

[Ryan_N]

Hi OMJ1, 

Thank you for your post and welcome to the forums. 

Just as above, I am going to send you a private message too. Get this sorted 🙂 

Cheers. 

[Alfie991]

Hi can someone from Virgin please contact me - trying to move my oomph new sim to my existing virgin sim number. This did not happen when asked on taking out new bundle. tried and failed to contact anyone using so called 789 helpline - not great comms for a mobile operator. HELP ME. I have tried messaging as well to no avail....

[ferrariman1414]

I want to keep my existing number which is currently with EE. I have a PAC code but I can’t seem to register online for mobile so it can request a transfer. Can you help with my number to be transferred to my new virgin mobile contact?

[Lisa_CC]

Hi @Alfie991,

Thanks for posting and sorry that you're not getting anywhere with migrating your number over to the new Oomph SIM. I've  let my colleague know about your query so he can take a look for you. 

Thanks,

Lisa

[Golgarth]

Hi. Could someone contact me to swap one of my numbers (with yourself) to my new ultimate oomph sim?

Ive tried on phone and all options lead to “press 1 for a txt to a link to a place that doesn’t help” then a hang up. 

cheers in advance

[Lisa_CC]

Hi @ferrariman1414,

We can transfer your old number from a different provider over to us but can I ask what issues you have when you register for your online account? I ask because if you already have a PAC code, you can do it via your online account also. 

Please tell us what error you see when registering and at which page/step so we can help. It may be a good idea to create a new thread so we can focus on it (and your number transfer) easily so our responses doesn't get lost in this thread.

Thanks,

Lisa

[bowmc49]

Hi Ryan

Thanks for answering.

I can't login or register for virgin mobile. When registering it asks for mobile number, then asks for security answer which I have not set up yet as it isn't registered.

It then says I need to call them but I simply can't get through.

Please could you let me know how I can register?

Thank you

[Ryan_N]

Hi @Alfie991, 

I will send you over a private message to sort this. 

Cheers. 

[Ryan_N]

@ferrariman1414, 

I will also send a private message to get this sorted. 

Cheers.