08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 19-07-2021 12:14
Hello jrice12
Thanks for your enquiry
What you have been advised on the chat is correct
Any changed and you would lose the deal
Gareth_L
on 19-07-2021 12:59
on 19-07-2021 13:56
This would still affect the Deal and Sim Tariff jrice12
Sorry
Gareth_L
on 24-07-2021 21:26
Hi
I am looking to transfer my existing virgin mobile number to the Oomph sim/package I have just taken out. Could someone please help?
Thanks
Simon
on 25-07-2021 14:41
Hi SB21,
Thank you for your post and welcome to the community.
We can certainly look to assist with this. I have located your account so what I will do is private message you to assist.
^Martin
on 31-07-2021 15:03
Hi Can someone help me with this
on 01-08-2021 09:45
Can someone contact me about this please?
on 01-08-2021 10:31
Hi mwleam & michele_foxton - thanks for getting in touch.
So we can help further I'll contact you via PM, just look out for the purple envelope and we'll take it from there.
Tom
on 07-08-2021 14:38
Hi Ryan,
I see you seem to be "The One" to go to regarding porting an existing VM number to the new Oomph SIM.
My wife is currently on VM PAYG and has been for a while now, I am currently tied to another network so I would like my wife to own the new Oomph SIM that was sent to me?
Can you tell me what the procedure is or do you need my wife's number and the new Oomph number for it to happen?
Thanking you in advance.
Benny Yee
on 07-08-2021 17:52
Hi,
It looks like I am a bit out of date and many more members of the Forum Team are up to speed on porting an existing Virgin mobile number to the new Oomph SIM. Can someone else on the team advise please?
Many Thanks.
bktyee