08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 27-06-2021 09:23
Hi would like to swap one of our existing mobiles onto the 0omph sim please
thanks
on 27-06-2021 09:33
Hi MrR07,
Thank you for reaching out to us in our community and welcome back, unfortunately this cannot be done as we cannot port between numbers on our network,
You can port another number from another network but not a existing Virgin Mobile number.
Regards
Paul.
on 01-07-2021 13:12
Hi If this thread is still monitored I would love some help please.
on 01-07-2021 13:19
Hi Wadster,
Thanks for your post.
Please pop back to us here detailing the issues you are having and what you need help with.
We can then look at providing some support 🙂
Thanks,
on 01-07-2021 13:22
Hi I have 3 existing sims with VM and now have the 00mph sim and was wanting to transfered to one of them if possible?
Thanks
on 01-07-2021 13:24
Thanks Wadster,
So just to clarify, you want to replace one of your existing SIM's with the Oomph SIM?
Thanks,
on 01-07-2021 13:25
Hi
im looking to keep the current phone numbers so move the unlimited to one of them.
thanks
on 01-07-2021 13:41
Hi Wadster
I'm going to send you a Private Message to look into this further for you, looking forward to hearing back from you.
Rob
on 01-07-2021 13:42
Thanks
on 05-07-2021 14:54
I currently have my main mobile number with another provider. If I port this number over to my existing Oomph SIM what will happen if I want to move this elsewhere in the future ?
Can I just request a new replacement Oomph SIM (with a new mobile number), or will I lose my discounts automatically and have to negotiate again for a new deal ?
Thanks in advance