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How to use your Oomph SIM with an existing Virgin Mobile number

Kev_B
Community Manager (Retired)
Community Manager (Retired)

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

  • If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
  • If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


604 REPLIES 604

Hi would like to swap one of our existing mobiles onto the 0omph sim please 

thanks

Hi MrR07,

 

Thank you for reaching out to us in our community and welcome back, unfortunately this cannot be done as we cannot port between numbers on our network, 

 

You can port another number from another network but not a existing Virgin Mobile number.

 

Regards

 

Paul.

Wadster
Tuning in

Hi If this thread is still monitored I would love some help please.

Hi Wadster, 

Thanks for your post. 

Please pop back to us here detailing the issues you are having and what you need help with. 

We can then look at providing some support 🙂

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi I have 3 existing sims with VM and now have the 00mph sim and was wanting to transfered to one of them if possible?  

Thanks

Thanks Wadster, 

So just to clarify, you want to replace one of your existing SIM's with the Oomph SIM?

Thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi

im looking to keep the current phone numbers so move the unlimited to one of them.

 

thanks

Hi Wadster

 

I'm going to send you a Private Message to look into this further for you, looking forward to hearing back from you.

 

Rob

Thanks

I currently have my main mobile number with another provider.  If I port this number over to my existing Oomph SIM what will happen if I want to move this elsewhere in the future ?

 

Can I just request a new replacement Oomph SIM (with a new mobile number), or will I lose my discounts automatically and have to negotiate again for a new deal ?


Thanks in advance