How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Zach_R]

Hi @DAZZAG72,

Thanks for confirming. I'm going to send you a private message in a moment so that we can acquire some additional details from you.

Please respond to this at your convenience and we can proceed from there in getting this sorted for you.

Thanks,
 

[Kitb]

Currently have 3 numbers with you.

Looking to change one of my sons numbers over to oomph SIM.

Thanks

Chris

[Gareth_L]

Hello Kitb

Thanks for your post 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_

[Kitb]

Currently have 3 numbers with you.

Looking to change one of my sons numbers over to oomph SIM.

Thanks

Was unable to continue private conversation with Gareth yesterday

Chris

[Gareth_L]

Bad news Chris 

• ‘If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

[Kitb]

I still need to get my number over onto my oomph sim

[David_Bn]

Thanks for your post Kitb,

I'll be happy to pick this up for you to see if we can have this resolved for you

Check out the purple envelope in the top right hand corner for my private message

Kindest regards,

David_Bn

[Kitb]

Thank you David for sorting this out for me.

Great communication and assistance. Very much appreciated.

If you have an Oomph sim and want it changed over to an existing Virgin mobile number.

These guys can do it via private messaging.

Usual Data protection questions.

No need to change SIM cards.

Hey presto. Now able to make use of it.

Thanks again

Chris

[Lee_R]

That's fantastic news @Kitb

I will pass on your feedback.  

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[joycen60]

Hi,

I was given an oomph sim a while ago but want to use my old number which is also virgin. This is well out of contract. Can you please let me know the procedure and will payment to the old one automatically stop?

I have not put the new sim in my phone yet

Thank you.

Joyce