08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 11-03-2021 16:28
Hi, I would like to transfer existing tel number on a vm monthly roll over sim to an oomph sim that was part of my household deal. I would then like to cancel the old sim
on 11-03-2021 16:44
Good afternoon @Dom5
Welcome to the forums and thank you so much for taking the time to post.
Are you able to let me know, is your current sim attached to a handset from us?
Kind regards,
Zak_M
on 11-03-2021 16:57
It's a sim from Virgin media, the handset is not
on 11-03-2021 17:10
I would like you to transfer my existing Virgin Mobile number to my Oomph SIM please
Many thanks
on 11-03-2021 18:15
Thank you for coming back to me @Dom5
So that I can assist you further, I will need to drop you a PM so that I can get some account information.
Kind regards,
Zak_M
on 15-03-2021 13:21
Hi
Very grateful if you’re able to get in touch about transferring my existing Virgin Mobile number to my oomph SIM please
many thanks
on 15-03-2021 15:06
I will pop you over a private message now 🙂
Cheers.
on 24-03-2021 17:07
I received my Ultimate Oomph Unlimited SIM mobile number [MOD EDIT: PERSONAL INFORMATION REMOVED] back in January this year. I would now like to use this SIM in my current Virgin Mobile Phone keeping my current mobile number of [MOD EDIT: PERSONAL INFORMATION REMOVED]
Thank you,
Dave Nott
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 24-03-2021 18:51
Hi NVQ12,
Thank you for your post and welcome to the forums.
Firstly, I would advise you to remove your personal numbers from a public platform for your own security purposes.
I will send you over a private message.
Cheers.
on 25-03-2021 14:45
hi. Please can my existing Virgin mobile sim be added to my oomph bundle. I’ve having serious issues trying to do so via phone.