08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 16-02-2021 11:03
It's been resolved by phoning 789.
16-02-2021 11:05 - edited 16-02-2021 11:07
Hi @Ryan_N,
Yes still need help. Thanks
on 16-02-2021 11:07
Thank you for letting me know 🙂
Cheers.
on 16-02-2021 11:10
on 16-02-2021 12:16
Hi yes I still need help with this please
on 16-02-2021 12:45
No problem 🙂
I will send you over a PM.
Cheers.
19-02-2021 15:21 - edited 19-02-2021 15:22
Hello
Ive just received a new oomph sim as was wondering how i can transfer my existing virgin mobile number to it??
Lisa
on 19-02-2021 16:13
Hello dartgirl42
Thank you for taking the time to contact us via the forums in regards to your Oomph SIM, we appreciate you raising your query here and we're happy to help.
To transfer your number from your previous provider you will need to contact them and request a PAC code. This is 3 letters then 6 numbers, once you have this, if you call us with that code we can arrange for the number to be transferred from your previous provider onto your new Oomph SIM.
The mobile team can be contacted on 789 from your Virgin SIM or 0345 600 0789 from any other line.
Thanks
Rob
20-02-2021 10:51 - edited 20-02-2021 11:05
Hi
Thanks for the reply
I'm already with virgin with and have existing account, do i need to get a Pac code as its not a change of provider?
Just to confirm i am out of contract
on 20-02-2021 13:38
Hi dartgirl42, thanks for the message and I will send you a private message so that this can be looked into further for you, ^Chris