08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 14-02-2021 11:29
I tried doing that on here. No one got back to me. I phoned 789 to and pressed whatever the number they said to talk about my mobile. What's happened is, I was given the "oomphed" offer of 5G of data, unlimited phone calls and texts but the offer of this being free for 18 months was transferred to Virginmobile sim already in my phone. Bills now will be nil for the next 18 months except if I use premium texts etc. I've kept my number, kept my told to throw the new sim away.
on 14-02-2021 12:00
Thank you. I will try that.
on 16-02-2021 10:49
Hi mountain_cat,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:50
Hi Carri-N,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:50
Hi @thinkpad,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:51
Hi @SteC1970,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:51
Hi @christinaod1955,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:52
Hi @LilyXLilyX,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:54
Hi @ampcook
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.
on 16-02-2021 10:54
Hi @Hfelkin,
Thank you for your post.
I'm just going to write the same message for all here - as I can appreciate some might already have it fixed/resolved so please don't be offended if it looks really generic as it will 100% be the quickest way to get the answers.
Can you confirm if you still need help with this? If so, let me know and I'll send over a private message.
Cheers.