08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 09-08-2020 15:00
We took out an Oomph bundle over a month ago and we're still awaiting installation due to issues with cabling/driveway.
Please can someone contact us regarding how we can register the PAC code as we are unable to do this by registering online due to the security Question scenario so many people seem to be facing
on 09-08-2020 15:42
Hi Aimeen1,
Thank you for your post.
I am sorry to hear of the delays you've had with your install. I want to be honest with you and set expectations, is there a definite date the install is going to take place?
Cheers.
on 09-08-2020 16:26
Ah, it’s in 3 days time so hopefully it’ll update then. Thanks so much for your help!
on 09-08-2020 16:33
Not a problem at all!
If in 3 days time It's not changed please come to me, but I assure you that will be the case.
Cheers.
on 09-08-2020 23:36
Hi Ryan
The installation has been booked for next Monday but that doesn't resolve the issue with being unable to register for mobile with the oomph sim to transfer my number from previous Provider which looking at forums seems to be arelatively common issue
on 10-08-2020 08:13
I did not mention anything relating to the mobile part, that's an easy fix.
I only asked that question above as the media account needs to be active for the SIM to remain active, I didn't want to waste any of your time if the install wasn't going ahead. I was just being careful for yourself.
Just here to help 🙂
I will send you over a private message to look into this.
Cheers.
on 10-08-2020 08:32
Good morning, Ryan
Please can you DM me?
on 10-08-2020 08:35
Sure thing, I have been expecting you.
Cheers.
10-08-2020 09:53 - edited 10-08-2020 09:56
Hi @ryan_n , I have a monthly virgin number that I'd like transferring to my oomph sim please..
Regards
on 10-08-2020 10:34
Hi hook,
Thanks for your post!
Not a problem at all 🙂 I will drop you a private message.
Cheers.