How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Ryan_N]

Hi @Sue81, 

Thank you for your post and welcome to the forums. 

What I will do is send you over a private message so I can sort this for you 🙂 

Cheers. 

[Ryan_N]

Hi @Cathal1, 

Thank you for your posts and welcome to the forums. 

Is it possible I ask you not to post multiple times regarding the same issue, I promise we would get round to the post, posting multiple times doesn't speed the process up. I will send you over a private message to sort this. 

Cheers. 

[npdriu]

Hello there Virgin team

I changed from an Oomph 2GB sim allowance to an Unlimited sim allowance a couple of weeks ago when I upgraded my overall Virgin Media package.

I’ve looked in my Virgin Mobile app and it’s still showing my allowance as 2GB.  Could you do the necessary and get it changed to Unlimited please, I’m worried about going over my allowance in the future!

[Ryan_N]

Hi npdriu, 

Thank you for your post and welcome to the forums. 

I don't think there is anything to do here, when you upgraded the package goes on your next refresh date. Has that been yet? 

Cheers. 

[hook]

Can you please contact me about transferring my number to my oomph sim please. 

Thankyou. 

[Ryan_N]

Hi Hook, 

Is it possible you could give me some more information? Do you have a current number with us in which you would like moving to the Oomph package? Or is this from a different network? 

Cheers. 

[npdriu]

Hi Ryan 

Thanks for replying.

What do you mean by my next refresh date. Is that my next bill? 

[Ryan_N]

Not a problem at all 🙂 

So when you get your allowances refreshed that is, so you know when you get your minutes/texts/data refreshed? That is when any package changes change over 🙂 

Cheers. 

[npdriu]

Thanks Ryan

My bill in the Virgin Media shows the new package, it’s just the Virgin Mobile app still showing 2GB. 

[Ryan_N]

Exactly, your media package has nothing to do with your mobile package, they are 2 complete separate things. 

What date do you normally get your new minutes? 

Cheers.