How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[sampath]

Similar to a lot or queries here. I had separate plans for Virgin Media and Virgin Mobile, and on renewing my contract decided to take up the offer of having it under one bill with more GB of data. I didn't realise the new sim would be a new number, so would like to take my old number to my new sim. Any help will be appreciated Ryan! 

[Ryan_N]

Hi, @beware_uk, @nasherxh, @Nebula, @Littlegem, @acarot and @sampath, 

I am nearly out of breath saying all them names - Thank you all for your post 🙂 

I have been out of the office for the last 2 days, so I apologise this has not been picked up sooner. I will send each and everyone of you a private message so that I can get this sorted for you 🙂 

Cheers. 

[beware_uk]

Thanks Ryan. I'm all set and I have less to do than I thought!

[Ryan_N]

Thank you! 

Keep safe. 

[Nebula]

Hi Ryan 

Thank you for getting this sorted out. 

Best Wishes 

[Ryan_N]

Not a problem at all. 

Keep well 🙂 

[jimmylad47]

Hi,

I have the same issue in transferring my existing Virgin mobile number to my Oomph SIM. Can you please help?

Kind regards

[Ryan_N]

Sure thing 🙂 

I will pop over a private message to get it sorted. 

Cheers. 

[Littlegem]

Thanks, Ryan. You sorted it out for me. Nothing for me to do, other than pass some security questions👍🏻. 

However...I am a bit perturbed by being unable to seek an answer to my question, without having to sign up to a forum. There seemed to be nothing on the internet directly, and it’s impossible to call someone and speak to them. I’m thinking of people who aren’t particularly computer savvy who need help...🤔

[Ryan_N]

Thank you for that. 

If you would have asked me on our message, I would advised you on the last part of your post. The team that have been dealing with these have been closed over the last couple of months, recently reopening, they have a back log of accounts to go through. So you can still get help on the phone. 

Cheers.