08-07-2020 12:53 - edited 08-07-2020 14:59
We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.
Using an existing Virgin Mobile number with your new Oomph SIM:
Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.
If we're unable to process the package change immediately then it will take effect from your next refresh date.
If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.
If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.
on 29-07-2020 14:01
No problem at all 🙂
I will send you over a private message to get that done.
Cheers.
on 30-07-2020 13:11
Just included a Oomph SIM on my new home contract expecting to be able to transfer my existing Virgin PAYG number across. The Virgin representitive on the phone says this cannot be done yet this forum seems to have many successful customers.
Can someone please confirm whether this is possible or not? and if so how?
Many thanks.
on 30-07-2020 17:24
Hi Geoff-T,
Thank you for your post 🙂
Not to worry, you have come to the right place to get it sorted! Them phone agents haven't got anything on me - (jokes aside) I will pop you over a private message to get this sorted 🙂
Cheers.
on 31-07-2020 11:03
Many thanks Ryan for sorting this out for me in a speedy and friendly way.
Cheers ... Geoff
on 31-07-2020 11:07
Thank you for the words Geoff.
Stay safe 🙂
on 31-07-2020 15:41
My partner got new sim this morning but wants to keep old number which is also virgin mobile how do we do it
on 31-07-2020 15:45
Hi I’m trying to do the same but my other virgin sim is monthly are u able to help me
on 31-07-2020 15:45
Hi xnicki80x,
Thank you for your post and welcome to the forums.
For me to be able to do this, I would need to speak with the account holder, that would then allow me to do what I need to do.
Cheers.
on 31-07-2020 15:59
Hi did u manage to do it I’m trying to sort my partners one out
on 31-07-2020 16:05
I'm unsure how you thought I could have done this sorry xnicki80x - was you able to see the above message?
Cheers.