How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Ryan_N]

Hi toonforlife & DanNg, 

Thank you both for your posts. 

Not a problem at all, thank you for reaching out! I will send over a private message so I can get this sorted for you. 

Cheers. 

[toonforlife]

Just wanted to say a big thanks to Ryan_N, got the problem solved quickly and went above and beyond and even changed my old mobile over with the PAC code.

Thanks again mate

[Ryan_N]

Really appreciate the words mate. Thank you for your time and help also. 

Keep safe. 

Cheers. 

[DanNg]

To RYAN ..Thank you for your help. I did not expect it could be done so quick but you made it happen 10 stars for RYAN

[Ryan_N]

Appreciate it 🙂 

Enjoy the rest of your day. 

Cheers. 

[Mhhayes]

hi, can one of my mobile numbers for my account be placed onto my 0omph sim please. 

[Ryan_N]

As long as the media account and mobile account are in your name, then that's not a problem 🙂 Is that the case? 

Cheers. 

[Mhhayes]

Yes - I have 2 numbers in my mobile account - one of these numbers ending 697 is to be cancelled from my pay monthly and this number added to my o0mph account - if that makes sense? 

[Ryan_N]

No problem, let me pop you over a private message and I can do that for you 🙂 

Cheers. 

[Bazzer]

I just received one of the 5GB Oomph SIM's when I renewed my Virgin Media TV, Broadband and Phone contract. I had no idea why I got it or what it was for, nothing was explained other than it was the cheapest way to change my contract.

Can you confirm if I'm correct in assuming the Oomph SIM can be used to replace one of my two existing Virgin Mobile SIM's whilst retaining the old existing number and the existing monthly charge will then be cancelled. The Oomph SIM will give 5GB Data, unlimited calls and texts all free of charge unless the 5GB data is exceeded? 

Unless this is too good to be true, would somebody kindly reply and assist in transferring one of my numbers? Thanks in anticipation