How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Ryan_N]

Thank you for your words cch99 🙂 

Cheers. 

[jaymeallan3]

Trying to transfer number to new virgin sim card. Online doesn't work. No one in call center to help. Can some one please help me set it up. 

[Ryan_N]

Hi jaymeallan3, 

Thank you for your post and welcome to the forums. 

Can I ask in which sense is this please? When you advise of trying to transfer your number, is that an existing one or one from another network? 

Cheers. 

[monsieurcurt]

Hi Ryan,

I've just receive my unlimited Oomph SIM and have my EE PAC code to give you (for transfer tomorrow) but nobody's in the call centres and I can't log in online because the mothers maiden name isn't working (and I can't call to reset it).

Please could you dm me and process the request?

Thanks!

Joe

[Ryan_N]

Hi monsieurcurt, 

Thank you for your post and welcome to the forums. 

Not a problem at all Joe, thank you for reaching out. What I will do is send you a private message so I can get this sorted for you 🙂 

Cheers. 

[monsieurcurt]

Thanks Ryan, all sorted.

[awkward]

Thanks Ryan - all sorted. Great to deal with someone who is motivated to do the best for customers.

Andy

[Ryan_N]

Thank you both for your words. 

It allows others to see we are able to help out 🙂

Cheers. 

[toonforlife]

Hi Ryan

having the same problem and wondering if you could help please. Got oomph sim bundle with our new virgin media bundle. I have the sim in phone and working but need to register and get into account so i can use my pac code so i can use old mobile number. I get the to the bit where i need to enter security answer but haven't given one as i do not have an account.

thanks in advance for all time and help

Grant

[DanNg]

I just joined virgin media with a fibre package and have a sim package as part of my new contract.I want to keep my existing number which is currently with three. I have a PAC code but I can’t seem to register online for mobile so it can request a transfer. Can you help with my number to be transferred to my new virgin mobile please? Thank you