How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[MMooney]

for anyone who is trying to do this please note Today  it’s been done for me successfully in 10 minutes flat by @ryan_n on here.  
he’s done what no one else could do in weeks!   I’ve been at the end if my tether and he just casually pressed a few buttons and I’m all sorted. It’s Been and amazing Experience talking the @ryan_n

whatever he’s earning...it’s not enough.  Take a bow Sir.  Outstanding service Ryan.  You’re my go to guy

[Ryan_N]

Thank you so much for your kind words! I am just glad I could get it done for you there and then 🙂 

If you ever need anything in the future just give me a shout 🙂 

Cheers. 

[ifu04635]

All sorted now thanks to Ryan_N who has saved me a lot of hassle and transferred my number over to the Oomph sim. Thanks again

[Ryan_N]

Thanks again 🙂 

Enjoy the rest of your day

Cheers. 

[Amumford]

hi 

I currently pay for my daughters mobile phone, her dad has signed up to virgin media as an ultimate oomph customer and has been given a sim as part of the package.  We wanted to port her number over to the new sim but because I’m named on one account and he is named on the new account Customer services are refusing to port the number over.   There must be a way to do this, please can someone help me with this problem? Ive currently got a teenager melting down at the thought of changing her number. Thanks 

[Ryan_N]

Hi Amumford, 

Thank you for your post and welcome to the forums. 

Sorry to hear about this, the team wouldn't be refusing to port the number, as It's just not possible you can't port internally, only from a different network. What would need to happen is the current number would rather need to be out of contract and able to upgrade/downgrade, allowing then for this to be moved out of your name and then moved into your husbands name. That would need a credit check placing on your husband - (It's only an internal one, not one that effects credit files) to then bring the number to the Oomph SIM. It sounds really complicated but I have been sorting these out and I am able to resolve the problem 🙂 We would need to speak with your husband as well to confirm he's okay with that being done. 

If you're happy with this, let me know and I will send you a private message to get the ball rolling 🙂 

Cheers. 

[Amumford]

Yes please contact us, thank you Ryan 

[Amumford]

Massive thank you to @Ryan_N for all his help.  He sorted out the problem today and my daughter number is now on the new account.

[Ryan_N]

Thank you for taking the time to post this, it helps others see we get it fixed over here 🙂 

Cheers. 

[E32]

today is the third time now I've been told I would get a call from the oomph team but haven't, I don't know how I'm supposed to resolve the issue when they're saying they'll do one thing but never do and I was promised I'd 100% be called today as it was supposedly marked as urgent. I'm paying for something I don't even physically have and no sign of resolving it so I can only assume that's a breach of the contract? This is just getting ridiculous now