How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[geoffseal]

been trying to find out what dept to get through to to ammend this for me. wife has a virgin sim 30 day rolling contract and want to use this on the sim that has come with my Oomph package , please help....

[Ryan_N]

Hi eduolmeda, 

Thank you for your post and welcome to the forums. 

Just as above, I apologise that this is the case. Can I confirm if this is still an issue at the moment? If it is, let me know and I will send you a private message to look into this for you 🙂 

Cheers. 

[Ryan_N]

Hi Upkaar, 

Thank you for your post and welcome to the forums. 

Just as above, I apologise that this is the case. Can I confirm if this is still an issue at the moment? If it is, let me know and I will send you a private message to look into this for you 🙂 

Cheers. 

[Ryan_N]

Hi ifu04635, 

Thank you for your post and welcome to the forums. 

That wouldn't be a problem at all, just like the top of this thread there are a few things that stops me from being able to do so but we can check that out 🙂 I am going to send you a private message to look into this. 

Cheers. 

[Ryan_N]

Hi geoffseal, 

Thank you for your post and welcome to the forums. 

That wouldn't be a problem at all, just like the top of this thread there are a few things that stops me from being able to do so but we can check that out 🙂 I am going to send you a private message to look into this. 

Cheers. 

[MMooney]

Hi. I have been asked to post here by your twitter social media team.  I have been trying to do this for weekend and are getting nowhere.    The mobile team say it’s not them and the household team say not them either.  I can see in here it can be done so that’s positive but I really really need someone to own this. I’ve made 17 calls benn disconnected 4 times.  There is an unresolved complaint.  Next step unfortunately will need to be offcom unless you can simply move original virgin mobile number over to new oomph sim within my household package.  

[Ryan_N]

Hi MMooney, 

Thank you for your post and welcome to the forums. 

I appreciate you doing that, it was myself who you spoke with on social media 🙂 What I will do is send you a private message so we can get this sorted once and for all 🙂 

Cheers. 

[MMooney]

That’s me replied 

[Ryan_N]

Got that now 🙂 

Cheers. 

[MMooney]

for anyone who is trying to do this please note tiday it’s been done for me successfully in 10 minutes flat by @ryan_n on here.  
he’s done what no one else could do in weeks!   I’ve been at the end if my tether and he just casually pressed a few buttons and I’m all sorted. It’s Been and amazing Experience talking the @ryan_n

whatever he’s earning...it’s not enough.  Take a bow Sir.  Outstanding service Ryan.  You’re my go to guy!