on 16-02-2023 11:24
Hi,
I've got a Virgin esim but am changing to a different phone which only takes physical sims.
I've received my new sim but how do I change over as the new sim shows 'not provisioned'
Many thanks
Answered! Go to Answer
on 18-02-2023 15:33
Hi there @TheG00l
I'm so sorry that this was not working for you, we have made some changed on our side, please reboot the handset and let us know how things are looking after?
Thank you.
on 16-02-2023 11:31
Hi @TheG00l,
Thank you for your post and welcome back to our community forums. We're here to help.
Have you received the physical SIM card? If so, have you followed these steps yet?
Thanks,
on 16-02-2023 11:35
on 16-02-2023 11:46
Hi @TheG00l,
Thank you for confirming. So that I can assist you further with this, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.
Thanks,
on 16-02-2023 13:48
Hi @TheG00l,
Thank you for getting back to me via private message so that we can assist you further. I'm glad to that I was able to assist you with your SIM card query.
Please do let us know if there's anything more that we can assist you with.
Cheers,
on 16-02-2023 13:50
on 16-02-2023 13:57
Hi @TheG00l,
You're welcome. Enjoy the rest of your day.
Thanks,
on 18-02-2023 15:21
on 18-02-2023 15:33
Hi there @TheG00l
I'm so sorry that this was not working for you, we have made some changed on our side, please reboot the handset and let us know how things are looking after?
Thank you.
on 18-02-2023 15:36