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Phillip57
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How long till a new sim is activated?

How long should it take for a new sim to be activated by Virgin on the day of switching to a new nanosim in a new phone? I have been without phone service for four hours now.

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Forum Team
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Re: How long till a new sim is activated?

Hey Philip57, 

It can take anything up to 24 hours but it's usually quite quick. 

Has this been sorted since your post? 

Emma_C - Forum Team
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John112
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Re: How long till a new sim is activated?

Yes, I've just called Virgin and was told it would be after midnight on 12th March, tomorrow, even though the letter from Virgin which contained the new sim says, after the new sim is installed,
"It should take up to 10 minutes to start working" My old sim was deactivated 2 hours ago, at 15.15 on 10th March. The person I spoke to told me that the letter was a 'standard' one, so in other words, ignore anything that is in a standard letter from Virgin??
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John112
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Re: How long till a new sim is activated?

Sorry about my previous post. My new phone is now working with its new sim. Thank you, Virgin!
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Re: How long till a new sim is activated?

Hi, John 112.

 

Thanks for letting us know. Glad to hear you got it all sorted now. If there's anything we can assist you with, just please let us know.

 

^Shay_S

 

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