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baruch
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How do I order a new SIM card when I can't text or use voice phone?

I'm tearing my hair out, going round in circles to get help.  My phone has no service, and I need a new SIM card, but am deaf, can't phone - and no text service now anyway!

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enlli
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Re: How do I order a new SIM card when I can't text or use voice phone?

Are you sure it is the SIM and not a network outage?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Re: How do I order a new SIM card when I can't text or use voice phone?

Hi baruch,

 

Thank you for your post. 

 

I'm very sorry to hear about what the issue you're having. 

 

We do wish to assist with this and so what I will do is private message you to help get this resolved. 

 

^Martin

baruch
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Re: How do I order a new SIM card when I can't text or use voice phone?

Thank you for taking the trouble to reply.  With the help of a family member, I have now solved the problem of lack of service.  It seems that, as I was on pay as you go, and hadn't used the facility for some time, Virgin in their wisdom withdrew the service.  I received no warning, as 'we don't have your e-mail address'.  Really?  I have all my internet services, including e-mail, from Virgin, and they had previously sent text messages to my phone, but not this one.  They were also quite happy to pocket the £10 top-up I mistakenly thought was needed to restore service, and it seems I am not entitled to a rebate.  Quite how that makes them 'entitled' instead, I can't fathom.

However, hope springs eternal, and I now have a new SIM card, and a minimal contract to give me a service I will only need in an emergency.  I must give credit where it's due, as my complaint was dealt with by customer service efficiently and politely, and at least I now know the whys and wherefores. 

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Corey_C
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Re: How do I order a new SIM card when I can't text or use voice phone?

Thanks for your reply and update, baruch. 

 

Cheers,

Corey C

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