on 16-05-2022 10:27
I am not picking ups the network
on 16-05-2022 10:39
Hi @timbearder,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having issues with your mobile network. We can understand the frustration caused and we want to best help. Just to confirm, how long has this issue been ongoing? Does this occur with multiple devices? Have you also checked the following link regarding this? https://www.virginmedia.com/help/mobile/virgin-mobile-issues
Thanks,
on 16-05-2022 10:41
In one locality or all over.
Check for network problems here
https://www.vodafone.co.uk/network/status-checker
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on 16-05-2022 10:42
Thanks for that - I checked that but it is not registering any issue in my area.
on 16-05-2022 10:45
Thank you for letting us know @timbearder.
Are you able to check your mobile network setting as seen here https://www.virginmedia.com/help/mobile/virgin-mobile-issues? If so does the issue persist?
Thanks,
on 16-05-2022 11:01
on 16-05-2022 11:21
Thank you for letting us know.
In this case, please try restarting your phone and let us know if the issue persists.
If that doesn’t work, you can try adjusting the network settings on your phone manually.
To do this on iPhone:
Go to Settings > Select Carrier> Set the Carrier slider to Green
To do this on Android
Go to Settings >Select Mobile Networks >Tap Network Operators> Tap Automatic Selection
Please let us know how you get on and if you need any further help.
Thanks,