Menu
Reply
Talayer_3
  • 1
  • 0
  • 0
Joining in
84 Views
Message 1 of 2
Flag for a moderator

How do I change my password?

Hi, can anybody help me with my issue?

So on 01/09/2020, I created a virgin mobile account. I made this and brought an iPhone 11 bundle contract and I’m waiting for them to get back with me on my credit check. But when creating my account, I used suggested password, and now my phone doesn’t remember this password. So when I try to login, I am unable to. I tried to reset my password but I don’t have a virgin mobile number, what do I do? 

0 Kudos
Reply
David_Bn
  • 5.14K
  • 239
  • 430
Forum Team
Forum Team
54 Views
Message 2 of 2
Flag for a moderator

Re: How do I change my password?

Thanks for your post on our Community Forums Talayer_3 and a very warm welcome to you!

 

Sorry to see you've been having issues with our Mobile accounts

 

Is this still on going or have you been able to resolve this? Have you been advised anything further on the credit check?

 

Kindest regards,

 

David_Bn

0 Kudos
Reply