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Chris247uk
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How do I cancel my Virgin Mobile plan?

I just want to completely cancel my mobile plan with virgin media?  How do I go about doing this?

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Very Insightful Person
Very Insightful Person
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Re: How do I cancel my Virgin Mobile plan?

I assume you are out of contract.  If so ring 789 and request termination. (Don't let them muck you about)

If you want to keep your number request a PAC to give to your new supplier. When the number transfers your Virgin contract will end.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
Forum Team
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Re: How do I cancel my Virgin Mobile plan?

Hi Chris247uk, 

Thanks for your post and welcome to our community. 

I'm really sorry to hear that you're looking to cancel your account with us, we'd be sad to see you go. 

If you're out of contract we'd need your 30 days notice and we would provide you with your PAC right away, it just needs to be used within 30 days. 

If you're within contract you can still cancel and get your PAC but there would be a buy out fee which would be discussed first. 


If you haven't already spoken to our team about this, please reply to my personal message and I'll be happy to help. 

:) 

Emma_C - Forum Team
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