How can I order a replacement sim card online?

[Daphimo1]

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

[Emma_C]

Hi PM170920, 

Thanks for your post and welcome to our community. 

I am really sorry to hear that your phone has gone missing and you need a new SIM, I can appreciate that due to this you're unable to contact us any other way to get this sorted. 

Due to this I am going to send you a personal message and I can arrange a new SIM card from here and ensure the handset is blocked if it's one of ours. 

I'll do this now and I look forward to hearing back from you soon. 

[Emma_C]

Hi there, 

Please can you confirm the following:

Your full name 

Are you the account holder 

Your mobile number 

And the first, third and fifth letter of your memorable word?

I'll also need the address of where the SIM needs to go to and can you confirm if the handset is ours?

[CF10]

Hi Emma,

For some reason I can't message you privately, but yes I still haven't received a replacement SIM, if you could help me to arrange this that would be great! Many thanks

[Steven_L]

Hey CF10,

What happens when you try to send over a private message?

Regards

Steven_L

[Anonymous]

I eventually found a number to call and ordered a new sim card that way. It took me ages to find this number. Why is it not more readily available?

[Steven_L]

Thanks for getting back to us @CF10. Have you now got your new sim card?

I will pass on your feedback about our site to the relevant team as it should be easy to find our contact number on our site.

Regards

Steven_L

[CF10]

Hi 

nope still no SIM card. 

[Steven_L]

Hey @CF10,

I have been able to locate your account from your community profile and been able to request a new sim card, this will be with you in the next 3 to 5 working days.

Regards

Steven_L

[Brinley]

Please can I order a replacement sim.

[Zak_M]

Good afternoon Brinley, 

Welcome to the forums and thank you for taking the time to post on the forums, 

Please could you let us know what issues you are having with the current sim? 

Kind regards,

Zak_M