on 05-07-2020 15:55
Hi All,
Can I order a replacement Virgin Mobile sim card online?
My sim is jammed in my phone and won't connect. I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.
My local Virgin Media store is still 'temporarily closed' due to COVID.
Please help!
Answered! Go to Answer
on 23-03-2021 23:05
Hi can i get a replacement sim sent out. Bit odd there's no other way to do this.
I have lost mine unfortunately.
on 24-03-2021 09:42
Hi kraftyskillz,
Thank you for your post and welcome to the community.
We can certainly look to assist with this. What I will do is private message you so we can assist.
^Martin
on 24-03-2021 10:05
Can anyone help me with a replacement sim that isn't going to disappear and actually help with my enquiry?
on 24-03-2021 10:18
Hi taz91,
Thank you for your post and welcome to the community.
I'm sorry for the issues you've had with your private messages.
I will send you a message now.
^Martin
on 24-03-2021 13:37
Hi,
I recently got a new Samsung A71 to replace a broken phone. I requested a new SIM as I wasn't able to extract the old one from the broken phone.
The new SIM arrived but the A71 doesn't seem to recognise it as being inserted. However, for some reason I am able to do wi-fi calling but there is no phone signal, no ability to send or receive texts, and no data showing.
Any ideas for what I could do? Do I need another SIM or is it the device that us likely to be faulty?
Thanks
Andy
on 24-03-2021 15:00
Hi AndyPash,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having with the SIM card.
Just to confirm is this a replacement SIM card? Has the SIM card been activated?
Where did you get the new handset from? Is it unlocked to all providers?
^Martin
on 24-03-2021 15:07
Hi Martin,
Thanks for your quick reply.
I have been a Virgin Mobile customer for years, and the new phone was bought from Virgin.
The SIM I used initially in the new phone was a replacement SIM sent to me from Virgin as I was originally unable to extract my old SIM from my old phone.
This replacement SIM I doubt has ever been activated because when I put it in my new phone, the phone did not appear to recognised the existence of the SIM. I was subsequently able to get the old SIM out of my old phone but that doesn't work either - again the phone does not recognise a SIM being present. Bizarrely, however, placing the old SIM in the new phone enables wifi calling despite the SIM not being recognised.
Andy
on 24-03-2021 15:13
When did you originally get the phone now being used?
^Martin
on 24-03-2021 15:15
All of my phones have been from Virgin. Virgin is the only network I've been with.
on 24-03-2021 15:20
Sorry AndyPash, I asked when you got the handset. As in what was the date you bought the phone.
^Martin