How can I order a replacement sim card online?

[Daphimo1]

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

[Robert_P]

Hello Macarena61

Thanks you for taking the time to post in regards to your mobile account and to request a replacement SIM card for your new handset. We appreciate you raising this here and welcome to the community.

In order to assist further with this I'm going to send you a Private Message to get some more details from you.

Looking forward to your reply.

Rob

[taz91]

Hi there, 

May I also request a replacement SIM? 

[Zak_M]

Good afternoon @taz91 

Please could I ask the reason you wish for a replacement sim card? 

Kind regards,

Zak_M

[taz91]

It is damaged and I need a new one.

How is that relevant? 

[Zak_M]

I can arrange that for you no problem. 

Ill drop you over a PM so that we can get one sent out to you. 

Kind regards,

Zak_M

[taz91]

Thank you

[Macarena61]

Thanks to Rob my issue regarding ordering a replacement sim card has now been resolved.. Cheers

[Akua_A]

Glad to hear your issue was resolved @Macarena61.

Please do not hesitate to contact us if you need any further help.

Thanks, 

[taz91]

Are you still going to PM me at all??

[Laurie_C]

Hi Taz.

Apologies, I'll send you a Private Message now. Please keep an eye out for a purple envelope in the top right corner of your screen.

Thanks,