on 05-07-2020 15:55
Hi All,
Can I order a replacement Virgin Mobile sim card online?
My sim is jammed in my phone and won't connect. I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.
My local Virgin Media store is still 'temporarily closed' due to COVID.
Please help!
Answered! Go to Answer
on 23-02-2021 14:00
Hi Remma124,
thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,
Zoie
on 23-02-2021 17:54
Hi Zoie, after a few days I finally managed to get hold of someone via a web chat who has since resolved my query. Thanks
on 24-02-2021 18:54
Hello,
I've lost my sim card - I know the mobile number - I would like to request a replacement please.
Regards
on 26-02-2021 10:02
Hi Remma124,
I'm so glad you were able to get this sorted. Do let us know if we can help with anything else from here.
@brambbarqua - Welcome to the Community Forums! Thank you for joining. Sorry to hear you've lost your SIM card, I'll be happy to help arrange a new one to be sent out for you.
I've popped you over a PM so please do take a look when you get the chance.
Many thanks,
Beth
on 05-03-2021 20:12
Hi
I've just got a new phone and need to order a new sim.
Please advise.
Thanks
on 06-03-2021 04:02
Sim card broke need to order a new one.
Cover...unable to use someone else's phone.
Vs help page to order sim takes me to Activate Sim.
Complaints take me to Virginia Media, from VS Mobile.
Then asks for account details of VS media, does not recognise my VS Mobile account.
I have spent a ridiculous amount of time trying to order a Sim card. As people have previously had difficulty, this should have been sorted out.
Can I please be contacted with my email address, as no mobile no.
on 08-03-2021 09:42
Good morning @AJH748 #
Welcome to the forums and thank you for taking the time to post.
So that I am able to assist you further I will need to pop you over a PM.
Kind regards,
Zak_M
on 09-03-2021 01:39
What is a PM?
on 09-03-2021 10:20
Thank you for coming back to me.
A PM is a privet message.
Kind regards
Zak_M
on 22-03-2021 13:11
Hi,
I'd like to order a replacement sim card for my new phone.. Thank you