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How can I order a replacement sim card online?

Daphimo1
Joining in

Hi All,

Can I order a replacement Virgin Mobile sim card online?

My sim is jammed in my phone and won't connect.  I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.

My local Virgin Media store is still 'temporarily closed' due to COVID.

Please help!

144 REPLIES 144

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Remma124,

thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

Hi Zoie,  after a few days I finally managed to get hold of someone via a web chat who has since resolved my query. Thanks

Hello,

I've lost my sim card - I know the mobile number - I would like to request a replacement please.

Regards

Hi Remma124,

 

I'm so glad you were able to get this sorted. Do let us know if we can help with anything else from here.

 

@brambbarqua - Welcome to the Community Forums! Thank you for joining. Sorry to hear you've lost your SIM card,  I'll be happy to help arrange a new one to be sent out for you.

 

I've popped you over a PM so please do take a look when you get the chance.

 

Many thanks,

Beth

Beth

AJH748
Joining in

Hi

I've just got a new phone and need to order a new sim.

Please advise.

Thanks

Sim card broke  need to order a new one.

Cover...unable to use someone else's phone.

Vs help page to order sim takes me to Activate Sim.

Complaints take me to Virginia Media, from VS Mobile. 

Then asks for account details of VS media, does not recognise my VS Mobile account.

I have spent a ridiculous amount of time trying to order a Sim card. As people have previously had difficulty, this should have been sorted out.

Can I please be contacted with my email address, as no mobile no. 

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Good morning @AJH748 #

 

Welcome to the forums and thank you for taking the time to post. 

 

So that I am able to assist you further I will need to pop you over a PM. 

 

Kind regards,

Zak_M

What is a PM?

Zak_M
Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to me. 

 

A PM is a privet message.

 

 

Kind regards 

Zak_M

Macarena61
Joining in

Hi,

I'd like to order a replacement sim card for my new phone.. Thank you