on 05-07-2020 15:55
Hi All,
Can I order a replacement Virgin Mobile sim card online?
My sim is jammed in my phone and won't connect. I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone.
My local Virgin Media store is still 'temporarily closed' due to COVID.
Please help!
Answered! Go to Answer
on 05-07-2020 17:07
Hi Daphimo1,
Thanks for your post and welcome to our community.
Really sorry you're having trouble ordering a new SIM, I can appreciate you're keen to get this ASAP.
We can certainly order one from here, I just need to pop you a personal message and we'll take it from there.
05-07-2020 16:02 - edited 05-07-2020 16:03
I'll see if the team can help
On a side note all Virgin stores are now shut permanently
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on 05-07-2020 16:02
on 05-07-2020 16:08
Thank you very much for escalating this for me. I can of course confirm my mobile phone number and the address to which I'd need the replacement sim card sending. It's a nano sim that I need.
Hope to hear from you soon!
on 05-07-2020 17:07
Hi Daphimo1,
Thanks for your post and welcome to our community.
Really sorry you're having trouble ordering a new SIM, I can appreciate you're keen to get this ASAP.
We can certainly order one from here, I just need to pop you a personal message and we'll take it from there.
on 06-07-2020 08:22
Morning Daphimo1,
Glad we could get you a new SIM ordered.
Do let us know how you get on with it!
on 28-07-2020 19:40
Hi. I got 3 contracts from virgin and been struggling to order replacement Sims for the new SIM cards. I misplaced my new Sims. Can someone assist me in getting the replacement Sims please ?
on 30-07-2020 00:23
Hello there, I have lost my Virgin SIM card and need a replacement urgently, can this be done through this forum as I cannot find any option online and I haven't been able to get through to call centre when I have tried a couple of times.
Many thanks
Elizabeth Matthews
on 30-07-2020 14:53
Hi arvindl0007 and Anyanka101,
Thank you for your post 🙂
Don't worry, I will sort this out for you. I will send you both a private message so I can do this 🙂
Cheers.
02-08-2020 18:07 - edited 02-08-2020 18:08
Please would you advise me how to order a replacement sim card for my existing card which is the old type that will not fit into the newer smartphone. Thank you