on 01-06-2023 21:00
Parental settings OK on Virgin Media..... don't know where to go with this. All OK with my previous provider Sky mobile
on 01-06-2023 21:23
@Rylapar You mention that you have checked the parental controls on your Virgin Media account. Have you also checked the parental controls for your Virgin Mobile account as they are different accounts. Also if you have only recently joined Virgin Mobile the SIM is likely to be with O2
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 01-06-2023 21:27
Thanks Graham.
I have not been moved to O2 yet and have checked my virgin mobile parental settings and adjusted them accordingly. Still no joy
on 02-06-2023 08:16
Hi Rylapar 👋
Thanks for your post, and a warm welcome back to the Forums.
I'm sorry to hear you're having some trouble removing the Parental Controls/Content Filter on your Mobile service. I'm going to send you a private message to assist you further with this. Please look out for it in the top-right, white envelope, or by tapping your profile picture and selecting "My Messages".
Cheers,