Follow up to this.....VM Tech asked me to PM him. I did so and was asked for my account password. Obviously didn't read the e-mail as that is the problem. New VM phone wont work....VM wont help as I don't have the account password....told to reset my account password, it sends a code to my phone....my phone doesn't work. Contact VM. Cant help without the account password, told to reset my account password, try to reset my password, it sends a code to my phone, my phone doesn't work......contact VM, cant help if you don't have the password, told to reset my password..........and on and on and on since February.
This has cost me countless hours now. New phone purchased in February, still not working. Small claims case being raised tomorrow morning for breach of contract against Virgin Mobile...going to include all my time spend in trying to solve this. Might not be such a small claim after all.