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Laulau1
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Help phone won't work in spain

Please help i have data roaming turned in, international call barring off, someone has reset options for me, ive tried automatically selecting but wont connect to anything 

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northers
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Re: Help phone won't work in spain

Hi laulau,

Unfortunately you are screwed. I've had this happen to me twice. Once in Spain and once in the US. You have to inform virgin before you travel that you are going abroad and ask them to allow roaming. It's absolutely ridiculous. Don't expect any help, sympathy or compensation. And don't think that just because it happens once it won't happen again, because it will. Unless you tell them. Every time. 

If you have saved offline maps on google, they won't work either. 

Try and enjoy your holiday, you have a brick that only works with wifi.

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Forum Team
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Re: Help phone won't work in spain

Hi Laulau1

 

Thanks for your forum post.

 

We do advise that customers make sure that roaming is switched on, on both the handset and on the self care account before they leave the UK. 

 

This can be done via the self care application if you ever use that?

 

This can, on some occasions, still work but in most cases customers cannot use their phones if this is not done prior to travelling. 

 

David_Bn

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