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Carolsherman
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Help. No internet abroad

Please help. I am in Spain with no internet and unable to make or receive calls. Data roaming is on and international call barring is off.

Unable to get 4g. Unable to send texts or call the uk.

Thank you.

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GoodSamaritan
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Re: Help. No internet abroad

Hello carolsherman

Did you get any texts from virgin welcoming you to spain? You should have received 2 messages also, which would have been settings for phone. First try rebooting phone. Also text ALL to 789922. This will prompt virgin to re send texts. 

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I work for Virgin Media - but all opinions posted here are my own
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Carolsherman
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Re: Help. No internet abroad

Thank you for your advice. Sadly it did not work. I am unable to send a text.

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Forum Team
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Re: Help. No internet abroad

Hello Carolsherman,

 

Welcome to our community forum page, it's great to have you on board. 

I'm very sorry to hear that you're unable to use your roaming services abroad and I have now sent you a private message so I can take a closer look at your account. 

Kind regards, 

Dean C

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