on 07-02-2023 00:02
Hi all,
I'm wondering if my coverage is now being provided by o2 in my area or if its still Vodafone? I've been told its switched to o2 now but yet when i do speed tests it still says Vodafone?
just curious! thanks all
Answered! Go to Answer
on 08-02-2023 17:52
Hi @djr_uk
Thanks for your response
Great to hear this is all cleared up for you now, be sure to contact us if you do ever require any further assistance
Regards
on 07-02-2023 08:17
They say everyone was changed over by the end of last year.
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on 07-02-2023 08:28
Thanks for your post on our Community Forums @djr_uk, and welcome back to our Community Forums!
All Virgin Mobile customers should now have sim cards that are supported by O2 - with some customers issued new sim cards.
Can you please confirm when you were last issued a new sim card?
What happens when you perform a manual network search on your device when you disconnect from Virgin Mobile and then re-connect to Virgin Mobile?
Kindest regards,
David_Bn
on 07-02-2023 11:09
Vodafone operate some speedtest servers so that may be what you're seeing.
on 07-02-2023 15:11
Hi djr_uk,
If you have an iPhone there is a code , *3001#12345#* , which if you enter via the phone key pad and tap send gives access to hidden information. In my case ( iPhone 7 ) I get a screen showing " Dashboard" above a Home symbol, tap the symbol on the right hand side ( 3 lines + dots ) and you should get "All Metrics", tap " Virgin" then "RAT" (serving cell info). The top line "PLMN" identifies the carrier, in my case 234 10 ( on Sim issued in July when I joined Virgin ), 2 is Europe, 34 is UK and 10 means O2, EE would be 30 or 33, Vodafone 15 and Three would be 20. Hopefully this will be helpful to customers who are unsure as to whether they have been transferred to O2 or not.
Regards,
Dave
on 07-02-2023 19:30
August 2021 was when I joined virgin mobile ironically from o2
on 07-02-2023 19:50
Hi @djr_uk,
Sorry for any confusion here. As I can see has been mentioned earlier in this thread, all Virgin Mobile customers will now have been moved over to have their services provided from the O2 network and local masts.
Thanks,
on 07-02-2023 22:20
hi dave thanks for this. yep mine is 234 10.
will it stop saying virgin mobile at one point and say o2 in the top left?
on 07-02-2023 22:27
Only when you're moved over to an O2 plan later this year. For now you're still on Virgin Mobile but the underlying network is O2.
on 08-02-2023 17:47
Brilliant that clears it all up!
thanks all!