I am hoping that someone may be able to assist me!
I took out a new iPhone 7 contract (36 months) with Virgin Media Mobile in February this year. Within a few days, I started noticing that a group chat (iMessage) I have been in with my mum and sister for a good few years was lacking replies or they were taking many hours to reply. However, I would talk to them between times via telephone and they'd already replied but I had yet to receive them. From as little as 5 minutes to 4 hours later I started to receive the texts, with the time they actually sent them attached, in large bundle quantities. It was suggested this was something to do with the signal so I came off WIFI to try 4G for a number of days, but this made little to no difference. During certain conversations, I was luckily able to email them both as there was no point in relying on texts being sent/received.
I have seen that I had missed leaving date so felt it too late to do anything about this, however, today was the final straw when I urgently needed to make a call outside and it wouldn't let me. The signal dropped to 3G, which has never usually been a problem, however, the screen clicked off the call within a few seconds of trying. Fifteen tries later, I thankfully managed to meet my sister and use her phone, which also was on 3G then 4G (on 02) yet easily allowed me to make the call.
Prior to being with VM I was with EE for five years and never had this issue. I am also a Virgin Media TV & Phone customer and have been for over fifteen years, again not having any issue with our signal/tv at all during this madness.
Any help is much appreciated.
Can anyone suggest something I can do? If I could leave VM I would as I don't feel I can rely on my phone signal being there when urgently needed.